Moving FAQ’s

Yes, International Van Lines is a licensed carrier (USDOT: 2293832  MC: 796971)

Yes, we require a deposit to reserve a moving date.

All deposits are fully refundable up to 48 business hours before the scheduled pickup date.

Tipping is optional, but If you want to leave a tip for your movers, follow the guide below.

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• A half-day move (4 hours or less) – $20 per person
• A full-day move (8-hour day) – $45 per person
• 12 hours or more – $50 -$100 per person

We accept credit cards for the deposit. However, the balance is due as a cashier’s check, money order, cash, or business check. We will require 50% of the balance on the pickup date and the remaining balance on delivery.

Light items like clothing and odds & ends are fine to leave in dressers. Dressers can’t be used as a vessel to transport heavier items.

We will accept some “moving bags.” However, garbage bags are not recommended because they can easily get punctured and cause damage.

You can change your moving date with no additional fee.

You can change your inventory up to 48 hours prior to your move.

There is no charge for internal stairs .

There is no charge for the first flight of external stairs. Each additional flight is a one-time charge of $75 per flight.

There is a one-time fee of $75 for the use of an elevator.

If you have damage you will need to file an insurance claim. If you choose to opt out of coverage we will settle at limited liability which covers 60 cents per lbs per article.

Transit time varies based on distance and location, but can take 2 to 21 business days.

Prohibited items list:

Address Books

Airline Tickets

Aerosol cans

Alcohol/Wine/Beverage of any kind

Ammonia

Ammunition

Car batteries

Car Titles

Cash – This includes change containers/banks/children’s banks

Cell Phones/ Laptops/ I-pads

Check Books / Debit cards/ ID’s

Charcoal/lighter fluid

Charged scuba tanks

Chemistry sets

Cleaning solvents

Darkroom chemicals

Fertilizer

Fire extinguishers

Firearms of any kind

Fireworks

Fuels/oils

Household batteries

Jewelry

Kerosene

Liquid bleach

Matches

Nail polish/remover

Paint thinners

Paints/varnishes

Pesticides / Weed killer/ Poisons/ Pool chemicals

Propane tanks (must have gauge showing empty)

Rubbing alcohol

Passports/ Financial Documents

Computer data

Home Videos

Medical Equipment (speak to IVL Rep for details)

Medical/Dental Records Medication

• Address Books
• Airline Tickets
• Car Titles
• Cash
• Cell Phones
• Check Books
• Computer data
• Family Photos
• Financial Documents
• Home Videos
• Medical/Dental Records
• Medication
• Jewelry

Parking permits are the responsibility of the customer.

A shuttle is required at destination points that cannot accept 18-wheel semi-trailers. It is an additional $1 per cubic foot or $400 min. Shuttle service is often required in major cities like New York, Chicago, and San Francisco.

If the moving truck has to park 75 feet or further from the residence, you will be charged a one-time fee of $75 for each additional 75 feet.

Yes

We offer long and short-term storage with the first month free.